- After the entry of the booking and our counter-confirmation, the contracting parties undertake to fulfil the contract, regardless of the duration of the contract.
- The landlord is obliged to pay compensation if the room is not provided.
- In case of non-utilization of the contractual services, the guest is obliged to pay the agreed price minus the expenses saved by the landlord.
- Therefore, the following costs arise in the case of cancellations: - on the day of arrival and up to 5 days before: 80 % of the package price. - 6 days to 5 months before arrival: 50 % of the package price. - from the date of booking and up to 5 months before arrival: 35 € per person.
- The landlord is obliged in good faith to let unused rooms to other guests in order to avoid losses.
- Until the room is rented to another party, the guest must pay the amount calculated in accordance with clause 3 for the duration of the contract.
- The room rate is based on the number of beds actually occupied in the room.
- Cancellation must be made in writing in any case.
- If the minimum number of participants is not reached, we reserve the right to rebook.
Unexpected often comes:
We recommend that you take out travel cancellation insurance.
Info: If the German government introduces a toll for cars and buses, we will have to add 9,50€ per person to the tour price!
Clubhotel Haus am Stein GmbH & Co KG ● Nuhnetalstraße 12 ● 59955 Winterberg/Züschen ●
Phone 02981/ 458 ● Fax 02981/7678
Bank account: Clubhotel Haus am Stein GmbH & Co. KG ● Sparkasse Hochsauerland
Sort code: 41651770 - SWIFT-BIC: WELADED1HSL ● Account no. 3905 - IBAN: DE57 4165 1770 0000 0039 05
HRA 7752 ● Tax no.: 309/57331423